Privacy Policy

Last Updated: 24.08.2026

1. GENERAL PROVISIONS

1.1. This Privacy Policy sets out the principles and procedures governing the collection, processing, use, storage, protection and, where necessary, transfer of personal data of visitors, customers and other users of O₂ Garden (hereinafter referred to as the “Company”, “O₂ Garden”, “we”, “us” or “our”).

1.2. This Privacy Policy applies to personal data obtained through the O₂ Garden website, online store, order and contact forms available on the website, as well as through other electronic services associated with the Company.

1.3. O₂ Garden respects every individual's right to privacy and processes personal data in accordance with the applicable legislation of the Republic of Armenia, including the Law of the Republic of Armenia on Protection of Personal Data.

1.4. The purpose of this Policy is to provide users with clear and understandable information regarding:

what personal data we may collect;
the purposes for which we use such data;
the legal grounds on which such data is processed;
how long the data may be retained;
to whom it may be disclosed where necessary;
the measures we take to protect it;
the rights users have in relation to their personal data.

1.5. By using the website, the user confirms that they have had the opportunity to review this Privacy Policy.

1.6. By placing an order, submitting an inquiry or voluntarily providing personal data through an appropriate form, the user agrees to the processing of such data to the extent necessary to process and fulfil the relevant order, inquiry, contractual relationship or other requested service.

1.7. Where the legislation of the Republic of Armenia requires separate consent for a particular type of data processing, the Company may obtain such consent through a separate checkbox, electronic confirmation or another clear affirmative action by the user.

1.8. If the user does not agree with the terms of this Privacy Policy, they may choose not to provide information that is optional. However, failure to provide certain information may make it impossible to place or fulfil an online order, arrange delivery or provide the relevant service.

2. KEY DEFINITIONS

For the purposes of this Policy:

Personal Data means any information relating to a natural person that directly or indirectly identifies, or may enable the identification of, that person.

Processing of Personal Data means any operation performed on personal data, including collection, recording, storage, organisation, use, transfer, alteration, updating, restriction or destruction.

User means any natural person who visits the website, registers on the website, places an order, submits an inquiry or otherwise uses O₂ Garden services.

Third Party means any person or organisation other than O₂ Garden and the data subject that may receive certain personal data pursuant to law, contract or where necessary for the provision of a service.

3. PERSONAL DATA WE MAY COLLECT

Depending on how the website is used, O₂ Garden may collect and process the following categories of data.

3.1. Identification and Contact Information

first name;
last name;
telephone number;
email address;
delivery address;
other contact information where necessary.

3.2. Order Information

selected products;
quantity of products;
order value;
order date and order number;
delivery method and address;
information regarding the payment method;
order fulfilment status;
additional delivery instructions.

3.3. Communication Data

We may retain communications submitted by users, including:

inquiries;
complaints;
suggestions;
emails;
messages submitted through website forms;
other communications relating to customer service.

3.4. Technical Data

Certain information may be collected automatically when the website is used, including:

IP address;
browser type;
device type;
operating system;
pages visited;
date and time of access;
technical and statistical information regarding actions performed on the website;
information collected through cookies and similar technologies.

Such information is primarily used to ensure the technical operation and security of the website, conduct statistical analysis and improve the user experience.

4. SOURCES OF PERSONAL DATA

O₂ Garden may obtain personal data:

directly from the user;
when an online order is placed;
when an account is created;
when a contact form is completed;
when a user subscribes to news or promotional offers;
when a user contacts us by telephone, email or messaging applications;
through cookies and other technical means;
from other sources permitted by applicable law.

5. PURPOSES OF PERSONAL DATA PROCESSING

O₂ Garden may use personal data for the following purposes.

5.1. Orders and Online Sales

receiving and registering orders;
confirming orders;
arranging payments;
preparing orders;
delivering products;
providing order status updates;
processing returns or exchanges;
providing after-sales customer service.

5.2. Customer Service

For:

responding to inquiries;
handling complaints and suggestions;
communicating with users;
monitoring and improving service quality.

5.3. Website Operation and Security

For:

ensuring the proper functioning of the website;
detecting and resolving technical issues;
preventing fraud and unauthorised activity;
ensuring the security of information systems.

5.4. Analytics and Service Improvement

Relevant data may be used to:

analyse user behaviour on an aggregated statistical basis;
improve the website structure;
analyse demand;
develop the range of products and services;
improve customer service.

5.5. Legal and Accounting Obligations

Personal data may also be processed to comply with tax, accounting, financial or other mandatory requirements established by the legislation of the Republic of Armenia.

6. NEWS, SPECIAL OFFERS AND MARKETING COMMUNICATIONS

6.1. O₂ Garden may inform users about:

new products;
special offers;
discounts;
promotions;
gift cards;
new services;
events;
news relating to plants and landscaping;
other Company offers.

6.2. Users may consent to receive such communications when providing their personal data by selecting the relevant checkbox, subscribing or otherwise providing a clear affirmative indication of consent.

6.3. Where consent has been provided, O₂ Garden may communicate with the user through one or more of the contact channels provided by the user, including:

email;
SMS;
telephone calls;
WhatsApp;
Viber;
Messenger;
social media;
push notifications;
other available electronic communication channels.

6.4. Personal data provided for marketing communications may also be used to make offers more relevant and to evaluate communication effectiveness, to the extent permitted by applicable law.

6.5. Users may withdraw their consent and unsubscribe from such communications at any time.

Users may opt out:

by using the unsubscribe link or mechanism included in the communication;
by sending an appropriate request to O₂ Garden;
by contacting us at info@o2gardens.am.

6.6. Opting out of marketing communications does not prevent O₂ Garden from sending service-related communications necessary for an existing order, payment, delivery, return or other contractual transaction.

7. ONLINE PAYMENTS AND BANKING INFORMATION

7.1. Online payments made through the website may be processed by banks, payment organisations or other specialised payment service providers.

7.2. Payment card information may be entered directly within the secure environment of the relevant payment system and processed in accordance with that service provider's security and privacy requirements.

7.3. Where O₂ Garden's technical systems do not store the full payment card number, CVV/CVC security code or similar confidential banking information, such information is processed directly by the relevant bank or payment service provider.

7.4. O₂ Garden may retain only the transaction information necessary to confirm the order and payment, maintain accounting records and comply with other legal obligations.

8. PROTECTION OF PERSONAL DATA

8.1. O₂ Garden takes necessary and reasonable organisational and technical measures to protect personal data against:

unauthorised access;
accidental loss;
unlawful use;
disclosure;
alteration;
copying;
distribution;
destruction;
other unauthorised interference.

8.2. Access to personal data is restricted to employees and service providers who require such access to perform their employment or contractual duties.

8.3. Where reasonably possible, technical safeguards, access restrictions, passwords, secure communication methods and other security mechanisms are applied.

8.4. O₂ Garden employees and partners are required to maintain the confidentiality of personal data made available to them.

8.5. Users should nevertheless be aware that no information system operating over the Internet can guarantee absolute or 100% security.

9. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

9.1. O₂ Garden does not sell users' personal data to third parties.

9.2. Personal data may be disclosed, to the minimum extent necessary, to partners and service providers whose involvement is required to provide the relevant services, including:

delivery service providers;
banks and payment organisations;
website hosting and technical service providers;
CRM and communication service providers;
email and SMS service providers;
accounting, legal and other professional advisers.

9.3. Such parties receive only the personal data necessary to provide the relevant service.

9.4. Data recipients may be required to maintain the confidentiality and security of the information and not use it for other purposes.

9.5. O₂ Garden may also disclose personal data to public authorities or law enforcement bodies where required by the legislation of the Republic of Armenia or pursuant to a lawful request from a competent authority.

10. TRANSFER OF PERSONAL DATA OUTSIDE THE REPUBLIC OF ARMENIA

10.1. Certain technical, cloud-based, communication or analytics services used by O₂ Garden may operate infrastructure located outside the Republic of Armenia.

10.2. Where the provision of a service requires personal data to be transferred to another country, such transfer shall be carried out in accordance with the requirements of the legislation of the Republic of Armenia and subject to appropriate safeguards for the protection of personal data.

11. COOKIES AND SIMILAR TECHNOLOGIES

11.1. The website may use cookies and similar technologies.

A cookie is a small amount of data sent by a website and stored on the user's device to enable certain website functions.

11.2. Cookies may be used to:

enable essential website functionality;
retain shopping cart contents;
remember user preferences;
obtain website usage statistics;
evaluate website performance;
identify technical issues;
improve the user experience.

11.3. The website may use:

strictly necessary cookies;
functional cookies;
analytics cookies;
marketing cookies, subject to appropriate consent where required.

11.4. Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect or limit some website functionality.

12. THIRD-PARTY WEBSITES AND SERVICES

12.1. The O₂ Garden website may contain links to:

Google Maps;
Facebook;
Instagram;
YouTube;
payment systems;
other external websites or services.

12.2. Personal data processed by such third-party websites or services is governed by their respective privacy policies.

12.3. O₂ Garden does not control third-party data processing practices and is not responsible for their privacy policies.

13. RETENTION OF PERSONAL DATA

13.1. Personal data is retained only for as long as is objectively necessary to fulfil the purposes for which it was collected.

13.2. Certain data may be retained for longer periods where required for:

tax purposes;
accounting purposes;
contractual obligations;
dispute resolution;
establishment, exercise or defence of legal claims;
other purposes required by the legislation of the Republic of Armenia.

13.3. Once the legal basis or necessity for processing ceases to exist, personal data may be deleted, anonymised or otherwise cease to be processed in accordance with applicable law.

14. USER RIGHTS

Where provided by the legislation of the Republic of Armenia, users have the right to:

obtain information about personal data being processed concerning them;
obtain information regarding the purposes and grounds for processing;
access their personal data;
request correction of inaccurate or incomplete information;
request updating of outdated information;
request blocking or destruction of personal data where provided by law;
request the termination of processing where there is no longer a lawful basis for such processing;
withdraw previously provided consent;
opt out of marketing communications;
exercise and protect their rights in accordance with applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out on a valid legal basis prior to withdrawal.

15. PERSONAL DATA OF MINORS

15.1. The O₂ Garden online store is not specifically intended to collect personal data from persons under the age of 16.

15.2. Where required under the legislation of the Republic of Armenia, consent to the processing of personal data of a person under the age of 16 must be provided by their legal representative.

15.3. If we become aware that personal data of a minor has been processed without the required consent, O₂ Garden may take appropriate measures to discontinue such processing or delete the relevant data.

16. ACCURACY OF PERSONAL DATA

16.1. Users are expected, to the extent reasonably possible, to provide accurate, complete and up-to-date information.

16.2. If the information provided changes or the user identifies an error, they may contact O₂ Garden to request an update or correction.

17. CHANGES TO THIS PRIVACY POLICY

17.1. O₂ Garden may amend or supplement this Privacy Policy from time to time to reflect changes in legislation, technology or internal organisational processes.

17.2. The current version of the Privacy Policy will be published on the O₂ Garden website.

17.3. In the event of material changes, O₂ Garden may additionally notify users through appropriate communication channels.

18. CONTACT US

For questions regarding the processing and protection of personal data, correction, updating or deletion of data, or withdrawal of marketing consent, users may contact O₂ Garden.

O₂ Garden

Address: Silikyan District, 13th Street, Building 2/8
Telephone: +374 11 202-202
Email: info@o2gardens.am

O₂ Garden may request information reasonably necessary to verify the identity of the person submitting the request and to prevent disclosure of personal data to an unauthorised person.

19. FINAL PROVISIONS

19.1. This Privacy Policy applies to the O₂ Garden website and the services provided through it.

19.2. Matters not regulated by this Policy shall be governed by the applicable legislation of the Republic of Armenia.

19.3. If any provision of this Policy is held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity of the remaining provisions.

19.4. O₂ Garden seeks to comply throughout the processing of personal data with the principles of lawfulness, purpose limitation, proportionality, data minimisation and information security.